Tuesday, June 5, 2007

Returning Phone Calls and Emails

One of the things that will take up a lot of your time during the day will be returning phone calls and emails. Always return messages within 24 hours. Follow-up will give you credibility. This is an easy way to establish credibility and a good habit to develop. Schedule time(s) during your day to go through all your messages, even if it has to be before or after traditional work hours. Schedule a specific time or times during the day that you will return voice mail messages. Leave this information on your message so that people know when to expect to hear from you. Remember, even if you don't have an answer for them within 24 hours, still return their call or email to let them know you're woking on it and will get back to them.

1 comment:

Charlotte said...

I can't tell you how much I agree with this post. There is nothing more frustrating than needing to speak with someone and waiting days on end for him/her to return a phone call or email. It makes all the difference in the world when you get a quick response from someone, and I try to always thank anyone who does respond within 24 hours to let him/her know how much I appreciate it.